Frequently Asked Questions

Question: How long will it take to get my order?

Answer: Most items ship within 5 - 7 business days of the receipt of your order. Depending on your order, items may ship from multiple vendors/pawnshops and boxes may arrive over a period of days to complete your order.

Question: If a product is out of stock, can I place a back order?

Answer: At this time we are not accepting back orders for out of stock items, as most items are used and only available while supplies last.

Question: What forms of payment do you accept?

Answer: We accept American Express, Discover, MasterCard, and Visa. You may also choose to use PayPal. We do NOT currently accept checks, money orders, or cashier checks at this time.

Question: How can I find out if you’ve received my order?

Answer: After you complete your purchase, a confirmation page will be displayed with your order information. We'll also email a confirmation to you, so be sure to enter your correct email address when placing an order.

Question: How can I find out when my order was shipped?

Answer: After your order is processed and shipped, you will receive an email containing tracking information

Question: How do I place an order?

Answer: Place your order anytime 24 hours per day, 7 days a week on our website;

Question: Can I cancel or add to an order once it's been submitted?

Answer: Orders are sent immediately to the warehouse for fulfillment, and shipping of your order, therefore we are not able to cancel or add items to your order once you have placed it.

Question: How can I return items?

Answer: Please refer to our Return Policy page

Question: How can I contact Customer Service for information regarding an order?

Answer: Please refer to our Contact Us page

Question: Do you have a retail store?

Answer: is an internet company that represents numerous pawnshops nationwide, which allows our customers to shop anytime from the comfort of their home. To keep prices as low as possible, we do not have a retail store.